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FAQ

  • Q Can I order a single unit or choose from stock?

    A Yes! Customers can order 1 custom unit or choose ready-stock cranes for immediate delivery. As a source factory, we offer flexible solutions, customized or standard, for construction, forestry, port, marine, and railway projects.
  • Q Are your products safe and certified?

    A
    Absolutely. Our cranes comply with ISO9001 quality management, national truck crane manufacturing licenses, and GJB9001C-2017 weaponry quality system. All cranes are rigorously tested for safety, stability, and heavy lifting performance.
  • Q Are there multi-tonnage options available?

    A
    Yes. Our cranes cover 1 ton to 25 tons for knuckle boom, 2–18 tons for telescopic boom, and 3–8 tons for crawler / spider cranes, with custom lifting capacities available upon request.
  • Q Do you provide technical support and training?

    A
    Yes. We offer operation manuals, professional training, maintenance guidance, and hydraulic system support, ensuring safe, high-efficiency crane operation.
  • Q Can I inspect the products before purchase?

    A
    Yes! Customers can view cranes via live video or visit our factory in person to inspect truck-mounted cranes, knuckle boom cranes, and telescopic boom cranes.
  • Q Which ports do you ship from?

    A
    Our main shipment ports include Qingdao, Lianyungang, and Shanghai, serving global export efficiently.
  • Q Which Incoterms 2010 terms can we work under?

    A
    We usually work with FOB, CFR, and CIF, ensuring flexible shipping solutions for international buyers.
  • Q What is your warranty policy?

    A
    We provide 1-year warranty on all cranes. For bulk orders, warranty terms can be negotiated. We also provide free replacement of damaged accessories within the warranty period.
  • Q What is the typical production time?

    A
    Production time is 7–30 working days after receiving the deposit. For small or ready-stock orders, delivery can be faster.
  • Q Which payment methods do you accept?

    A
    We accept T/T (telegraphic transfer) and L/C at sight, with 30% advance payment and 70% balance before shipping.
  • Q What is the minimum order quantity (MOQ)?

    A
    Our MOQ is 1 set, supporting customized orders or ready-stock purchase.
  • Q What optional attachments are available?

    A
    Optional attachments include: Remote control, Basket, Auger, Grapple, Top Seat, Rear Legs, Hydraulic accessories, etc., making your crane suitable for construction, timber yards, ports, shipyards, railways, and firefighting applications.
  • Q Do you offer OEM or customization services?

    A
    Yes! We provide OEM services, including custom logos, packaging, full crane customization, optional attachments, and single-unit customization.
  • Q What types of truck-mounted cranes do you offer?

    A
    We provide a full range of mobile cranes, including:
     
    Knuckle boom crane / Folding boom crane (1–25 tons)
     
    Telescopic boom crane (2–18 tons)
     
    Straight boom / U-Series & G-Series crane
     
    Timber / Grab cranes
     
    Track cranes / Rail cranes
     
    Marine cranes
     
    Crawler / Spider cranes (3–8 tons)
  • Q Are you a factory or a trading company?

    A
    We are a source factory with over 20 years of experience in manufacturing truck-mounted cranes, knuckle boom cranes, telescopic boom cranes, timber cranes, track cranes, marine cranes, and crawler cranes. We export to more than 80 countries and regions worldwide.
  • Q Continuous Improvement & Innovation

    A With a strong R&D team and 20+ years in the industry, Tengchang continuously enhances crane performance, safety, and efficiency. Our innovation-driven approach ensures that every product meets international standards and emerging market demands.
  • Q Professional Training & After-Sales Expertise

    A
    We provide operational training, maintenance guidance, and rapid after-sales support to ensure safe operation, extend machine life, and maximize your investment returns.
  • Q Global Access & On-Site Verification

    A
    Customers can inspect our products online via live video demo or visit our factory for hands-on verification. Our solutions have served top-tier clients including Zoomlion, XCMG, TBEA, and CRRC, proving reliability in demanding industrial environments worldwide.
  • Q Flexible Supply & Quick Delivery

    A We support both ready stock for immediate delivery and fully customized units for unique requirements. As a source factory, Tengchang ensures competitive pricing, direct technical support, and fast turnaround.
  • Q Value-Added Services

    A
    Beyond high-quality cranes, we provide comprehensive support that extends the value of your investment:
     
    Technical Empowerment: Detailed operation manuals and professional training programs to ensure safe, efficient, and precise equipment operation.
     
    Data Support: Smart monitoring and maintenance guidance to proactively reduce downtime and maximize productivity.
     
    Engineering Consulting: Professional project assessments, lift planning, and equipment matching to optimize workflow and efficiency on-site.
Tengchang Construction Machinery Co., Ltd, Is a professional engaged in the design and development of construction machinery products

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   3 Yanhe Road, Xiaoxian Economic Development Zone, Suzhou City, Anhui Province
   +86-13951352009
   tc13951352009@tengchangjixie.com
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