Tengchang offers end-to-end customization, from concept design to finished delivery. Whether you need specific lifting capacity, boom type, or hydraulic configuration, we tailor solutions to meet your exact operational requirements—available for single-unit orders or large-scale production.
Q How do I ensure the crane meets my operational environment?
A We provide environmental and site-specific customization, including corrosion protection, anti-slip surfaces, electrical sealing, and terrain-specific adaptations.
Q Can I order multiple units for a fleet or dealer partnership?
A
Yes. We support bulk orders and dealer partnerships, offering scalable solutions for fleet management and long-term cooperation.
Q Can safety systems be customized?
A
Yes. We can provide load moment indicators, overload protection, stability sensors, remote control, and other advanced safety systems.
Q Are there additional costs for customization?
A
Customization may involve extra design, materials, or component costs, which will be clearly quoted before production.
Q What technical support is provided after delivery?
A
We provide full technical support, maintenance advice, and operational guidance throughout the crane’s lifecycle.
Q Can I track my shipment?
A
Yes. We provide shipping schedules and tracking information once goods are dispatched.
Q Do you provide installation and operator training?
A
Yes. We offer installation guidance and operator training to ensure safe and efficient crane operation.
Q What shipping documents do you provide?
A
We provide Commercial Invoice, Packing List, Certificate of Origin, CE or other required certifications to facilitate customs clearance.
Q How do you handle shipping and delivery?
A
We provide international shipping via sea freight, RO-RO, flat rack, or container shipping. Export-ready packing includes wax corrosion protection and reinforced crates.
Q What is the lead time for an order?
A
Lead time depends on whether the crane is standard or custom. Standard models are faster to ship; custom designs take longer for engineering and production.
Q What payment methods are accepted?
A
We accept T/T (wire transfer), L/C (letter of credit), and other negotiated terms depending on buyer requirements.
Q How do I place an order?
A
Send us your requirements, load specifications, and desired options. We will confirm feasibility, provide a quotation, and finalize specifications before production.
Q Can you supply spare parts?
A
Yes. We provide original spare parts and long-term maintenance support.
Q What is your warranty policy?
A
We provide an extended warranty period longer than industry standards, including free replacement of defective parts during the warranty period.
Q How is safety ensured in custom designs?
A
We have 8 utility model patents and 2 invention patents to ensure safe and stable custom solutions.
Q Do you provide solutions for specialized industries?
A
Yes. We provide industry-specific variants for military, firefighting, rail, and marine applications with mature, tested solutions.
Q What is the minimum order quantity (MOQ)?
A
We support a low MOQ starting from 1 unit, with options for ready stock or fully customized solutions.
Q Can I customize the crane?
A
Yes. Customers can customize logo, paint color, accessories, structural configuration, hydraulic systems, control options, and safety features.
Q What types of cranes do you offer?
A
We offer folding boom cranes, straight boom cranes, hydraulic cranes, rail cranes, marine cranes, fire-fighting cranes, and other custom variants tailored to industry requirements.
