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FAQ

  • Q Can I order a single unit or choose from stock?

    A Yes! Customers can order 1 custom unit or choose ready-stock cranes for immediate delivery. As a source factory, we offer flexible solutions, customized or standard, for construction, forestry, port, marine, and railway projects.
  • Q Are your products safe and certified?

    A
    Absolutely. Our cranes comply with ISO9001 quality management, national truck crane manufacturing licenses, and GJB9001C-2017 weaponry quality system. All cranes are rigorously tested for safety, stability, and heavy lifting performance.
  • Q Are there multi-tonnage options available?

    A
    Yes. Our cranes cover 1 ton to 25 tons for knuckle boom, 2–18 tons for telescopic boom, and 3–8 tons for crawler / spider cranes, with custom lifting capacities available upon request.
  • Q Do you provide technical support and training?

    A
    Yes. We offer operation manuals, professional training, maintenance guidance, and hydraulic system support, ensuring safe, high-efficiency crane operation.
  • Q Can I inspect the products before purchase?

    A
    Yes! Customers can view cranes via live video or visit our factory in person to inspect truck-mounted cranes, knuckle boom cranes, and telescopic boom cranes.
  • Q Which ports do you ship from?

    A
    Our main shipment ports include Qingdao, Lianyungang, and Shanghai, serving global export efficiently.
  • Q Which Incoterms 2010 terms can we work under?

    A
    We usually work with FOB, CFR, and CIF, ensuring flexible shipping solutions for international buyers.
  • Q What is your warranty policy?

    A
    We provide 1-year warranty on all cranes. For bulk orders, warranty terms can be negotiated. We also provide free replacement of damaged accessories within the warranty period.
  • Q What is the typical production time?

    A
    Production time is 7–30 working days after receiving the deposit. For small or ready-stock orders, delivery can be faster.
  • Q Which payment methods do you accept?

    A
    We accept T/T (telegraphic transfer) and L/C at sight, with 30% advance payment and 70% balance before shipping.
  • Q What is the minimum order quantity (MOQ)?

    A
    Our MOQ is 1 set, supporting customized orders or ready-stock purchase.
  • Q What optional attachments are available?

    A
    Optional attachments include: Remote control, Basket, Auger, Grapple, Top Seat, Rear Legs, Hydraulic accessories, etc., making your crane suitable for construction, timber yards, ports, shipyards, railways, and firefighting applications.
  • Q Do you offer OEM or customization services?

    A
    Yes! We provide OEM services, including custom logos, packaging, full crane customization, optional attachments, and single-unit customization.
  • Q What types of truck-mounted cranes do you offer?

    A
    We provide a full range of mobile cranes, including:
     
    Knuckle boom crane / Folding boom crane (1–25 tons)
     
    Telescopic boom crane (2–18 tons)
     
    Straight boom / U-Series & G-Series crane
     
    Timber / Grab cranes
     
    Track cranes / Rail cranes
     
    Marine cranes
     
    Crawler / Spider cranes (3–8 tons)
  • Q Are you a factory or a trading company?

    A
    We are a source factory with over 20 years of experience in manufacturing truck-mounted cranes, knuckle boom cranes, telescopic boom cranes, timber cranes, track cranes, marine cranes, and crawler cranes. We export to more than 80 countries and regions worldwide.
Tengchang Construction Machinery Co., Ltd, Is a professional engaged in the design and development of construction machinery products

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   3 Yanhe Road, Xiaoxian Economic Development Zone, Suzhou City, Anhui Province
   +86-13951352009
   tc13951352009@tengchangjixie.com
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